All information held by maid easy which relates to a client, including complaints of any kind are confidential.
Data protection
1. Maid Easy strongly complies with the data protection act 1998. Information is gathered and used for company reasons only.
1a. Sharing of client information is prohibited.
Damages and Theft
2. In the event of anything being damaged or accidentally broken, maid easy will fix, replace or cover the cost of the item or damage.
2a. Should damage occur or something is broken, maid easy will responsibly communicate this to the client straight away.
2b. In the event that damage or broken items are discovered by the client and not a member of the maid easy team, the client should report this to the maid easy manager via telephone* and present an email, along with photographic evidence to mymaideasy@gmail.com within 48hrs of the job being carried out.
2c. Upon notification of paragraph 2b, the maid easy manager will obtain statements from all parties and an investigation will commence. This could take up to 5 working days.
2d. Once a final decision has been made the client should receive a fixed or replaced item or a cash refund to cover the cost of damage.
2e. Failure to report an incident in the time frame as stated in paragraph 2b will result in non payment for broken items or damages.
2f. All incidents are recorded in our system.
Payments
3. Payments are to be made on completion of jobs or before the end of the working day / office closing hours*
3a. Payments can be made by cash straight after a job has been carried out or by transfer via Paypal using our email address. Client's may also make payments through online banking money transfer (bank details to be requested) PLEASE NOTE: Online banking transfers are reserved for regular clients only.
3b. Late payment will accrue additional charges at a cost of £1 per day. No further cleaning will be carried out until all payments have been covered.
Bookings and cancellations
4. Bookings should be made 24hrs in advance. This excludes emergency bookings.*
4a. Bookings may take place outside of working hours*
4b. Maid Easy requires 24hrs notice for cancelation of any bookings. Contact via email, text or call* Pre arranged bookings (weekly, Fortnightly and monthly) clean's will not be cancelled but will be rescheduled. Full termination of these bookings require 1 months notice.
4c. Bookings cancelled with less then 24hrs notice as staated in paragraph 4b will be charged at a flat rate of £20.
4d. Made easy reserves the right to cancel a booking giving prior notice with good reason. All attempts will be made to give 24hr notice, however notice may be shorter.
4e. Should any cancellations occur, maid easy will set up another day that suits you straight away.
4f. Bookings are non refundable. If left unsatisfied, the client reserves the right to submit a complaint within 24hrs of the job being carried out.
4g. In the event of 4f above, Maid Easy will supply the client with an alternative maid to complete the job, re-clean any items or areas.
Complaints
5. All complaints, including damage and broken items complaints are confidential and handled with the correct complaints procedure.
5a. Maid Easy may take up to 5 working days to respond to a complaint.
5b. Complaints should be put in writing and emailed to our maid easy manager at mymaideasy@gmail.com
Client satisfaction
6. Maid Easy are dedicated to working to professional standards. Satisfactory of our clients is very important however maid easy can not be held accountable for jobs that are unable to be carried out due to no electricity, no hot water, unsafe or unfunctional equipment provided by client, broken tools.
6a. Should a maid turn up to a property and not be able to carry out their duties due to no fault of their own e.g. locked out because nobody is home, no hot water or electricity, a flat rate of £20 will be charged. Bigger jobs may occur higher charges.
6b. If a client has pre-paid for a booking they must agree that the cancelation fee be taken from this.
Maid Easy reserve the right to make amendments to the above terms and conditions at any given time, without prior notice.
Maid Easy will inform clients when any amendments and updates are made to the terms and conditions.
*see website
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