Privacy Policy
Confidentiality of Client Information
At Maid Easy Cleaners, we are committed to maintaining the highest level of confidentiality regarding all client information. This includes any communication, feedback, or complaints, which are handled discreetly and with full respect to your privacy.
Data Protection and Privacy Policy
1. Compliance with Data Protection Laws: Maid Easy Cleaners is fully compliant with the Data Protection Act 1998 and other relevant privacy legislation. The collection, storage, and use of client data are exclusively for the effective delivery of our services. Personal data is handled securely and responsibly at all times.
1a. Restriction on Data Sharing: We do not share client information with third parties unless explicitly required by law. Your data is used solely for internal purposes, such as booking management and service improvements.
1b. Data Retention: Client information is retained for the duration necessary to fulfill the purpose for which it was collected. After this period, data is securely deleted.
1c. Client Rights: Clients have the right to access, correct, or request deletion of their personal information at any time. For further inquiries, please contact us at mymaideasy@gmail.com.
Handling Damages and Theft
2. Damage or Loss Policy: While our team takes utmost care to ensure the protection of your belongings, in the rare event of damage or loss, Maid Easy Cleaners takes full responsibility to repair, replace, or compensate for the item.
2a. Immediate Reporting: If damage or breakage occurs during the cleaning process, the team will inform the client immediately and provide details of the incident.
2b. Client-Discovered Damages: If a client discovers damage after the service, it must be reported to the Maid Easy manager within 48 hours. The report should be accompanied by an email and photographic evidence sent to mymaideasy@gmail.com.
2c. Investigation Process: Upon receiving the complaint, an investigation will be conducted within 5 working days. Both the cleaning team and the client will be required to provide statements, and all evidence will be reviewed to ensure a fair resolution.
2d. Resolution and Compensation: Upon completion of the investigation, if damage is confirmed, Maid Easy Cleaners will ensure that the item is repaired, replaced, or that appropriate compensation is provided to the client.
2e. Non-Compliance with Reporting Timeframe: Failure to report damage or loss within the 48-hour timeframe may result in the client being ineligible for compensation.
2f. Record-Keeping: All incidents, whether reported by the client or discovered by our team, are logged and documented within our internal system for future reference.
Payment Terms
3. Payment Schedule: Payment is due upon completion of services unless otherwise agreed in advance. To secure a booking, a 25% deposit is required at the time of reservation.
3a. Accepted Payment Methods: Payments can be made by cash immediately after the service is rendered or via bank transfer or PayPal using our official email address. We also accept online banking transfers for your convenience.
3b. Late Payment Policy: Late payments will incur a £1 per day late fee. All cleaning services will be suspended until the outstanding balance is cleared.
3c. Invoice Requests: Clients may request a formal invoice for services rendered. Invoices must be settled within the payment terms specified in the invoice document.
Booking and Cancellation Policy
4. Advance Booking Requirement: To ensure availability, clients are encouraged to book their services at least 24 hours in advance. Emergency bookings may be accommodated subject to availability.
4a. Out-of-Hours Bookings: Upon request, Maid Easy Cleaners can accommodate bookings outside regular business hours to meet client needs.
4b. Cancellation and Termination Notice: Clients must provide a minimum of 48 hours' notice for cancellations. Full termination of regular service contracts requires one month's notice.
4c. Late Cancellation Fees: Cancellations made less than 24 hours in advance will be subject to a cancellation fee of £20 or 25% of the service rate, whichever is higher.
4d. Company-Initiated Cancellations: Maid Easy Cleaners reserves the right to cancel a booking with prior notice for valid reasons. While we strive to provide 24 hours' notice, in some situations, shorter notice may be necessary. In such cases, we will work to reschedule the appointment at the earliest convenience.
4e. Rescheduling Services: In the event of a cancellation by Maid Easy, we will reschedule the service to a mutually agreeable date and time.
4f. Non-Refundable Bookings: All bookings are non-refundable. However, if a client is unsatisfied with the service provided, they may lodge a complaint within 24 hours, and Maid Easy Cleaners will take steps to resolve the issue.
4g. Service Recovery: In the event of dissatisfaction, Maid Easy will either provide a replacement cleaner or re-clean the specified areas or items at no additional cost to the client.
Complaint Handling Procedure
5. Confidentiality of Complaints: All complaints are handled with strict confidentiality. This includes complaints regarding damages, service quality, or any other matter.
5a. Response Time: We aim to respond to complaints within 5 working days of receipt.
5b. Submitting a Complaint: Complaints must be submitted in writing to mymaideasy@gmail.com. Please include relevant details such as the nature of the complaint, date of service, and any supporting documentation (e.g., photos).
Client Satisfaction and Operational Limitations
6. Commitment to Service Excellence: Maid Easy Cleaners is dedicated to delivering services that meet the highest standards of professionalism. Client satisfaction is our top priority, and we work diligently to ensure a positive experience for every client.
6a. Operational Limitations: We are unable to carry out cleaning services in situations where critical resources such as electricity or hot water are unavailable, or where the client has provided unsafe or non-functional equipment.
6b. Inability to Access Property: If a cleaner arrives at a property but cannot carry out the service due to no fault of their own (e.g., being locked out, no one present to grant access, or lack of essential utilities), a fee of £20 will apply. For larger jobs, higher fees may be charged.
6c. PrePaid Services: If a client has pre-paid for a service and the service cannot be completed due to reasons beyond Maid Easy's control, the cancellation fee will be deducted from the pre payments.
Amendments to Terms and Conditions
Maid Easy Cleaners reserves the right to amend these terms and conditions at any time without prior notice. However, clients will be promptly informed of any updates or changes to ensure full transparency.
For more detailed information or clarification of any of the terms outlined here, please visit our website or contact us directly at mymaideasy@gmail.com.
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